A successful Balanced Scorecard system defines performance objectives, measures, and targets in four linked and balanced perspectives: financial, customer, internal processes, and employee learning and growth. This new edition of Paul Niven's implementation classic guides organizations in implementing a successful balanced scorecard methodology throughout the organization. It focuses on providing a step-by-step methodology that successfully translates strategies into action. Balanced Scorecard Step-by-Step, Second Edition features new chapters on strategy maps, corporate governance, and post-implementation guidance as well as new case studies and analysis of the latest trends in balanced scorecard implementation. Paul R. Niven (San Marcos, CA) is President of the Senalosa Group, a consulting firm exclusively dedicated to helping businesses achieve breakthrough results using the balanced scorecard system. He is the author of two highly praised and successful books on the balanced scorecard: Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies (0-471-42328-9) and Balanced Scorecard Diagnostics: Maintaining Maximum Performance (0-471-68123-7), both available from Wiley.