1. Approaching Crisis Intervention. 2. Culturally Effective Helping. 3. The Intervention and Assessment Models. 4. Tools of the Trade. 5. Crisis Case Handling. 6. Telephone and Online Crisis Counseling. 7. Posttraumatic Stress Disorder. 8. Crisis of Lethality. 9. Sexual Assault. 10. Partner Violence. 11. Chemical Dependency: The Crisis of Addiction. 12. Personal Loss: Bereavement and Grief. 13. Crisis in Schools. 14. Violent Behavior in Institutions. 15. Crisis/Hostage Negotiation . 16. Human Service Workers in Crisis: Burnout, Vicarious Traumatization, and Compassion Fatigue.