Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service
• connect with customers and “speak the language” of each one’s unique personality
• use the “secret phrases” that make them feel great
• tell them anything without upsetting them
• stop saying “no”—permanently
• defuse any crisis and take command of each interaction even with difficult or unclear customers
Combining known principles of behavioral psychology with field-proven techniques, Great Customer Connections is the key to revolutionizing the service quality that you, your team, and your entire company provide.