This text provides a highly interactive presentation of the theory, research, and skills of interpersonal communication, with strong, integrated discussions of diversity, ethics, workplace issues, and technology. Recognized for its ability to help students understand the crucial connection between theory and practice, this eleventh edition presents a comprehensive view of the theory and research in interpersonal communication and, at the same time, guides students to improve a wide range of interpersonal skills and to apply these to personal, social, and workplace relationships. Contextually-placed web icons in the text's margins direct students to the book's Companion Website where they engage in interactive exercises or simulations that help them gain a better understanding of concepts presented in the text. Superior coverage of cultural diversity, ethics, interpersonal communication in the workplace, and the workings and effects of technology make The Interpersonal Communication Book the best choice for preparing students to communicate successfully in today's world.The unique "Ask the Researcher" boxes feature renowned theorists and researchers providing practical, and sometimes provocative, answers to questions typically asked by students in interpersonal communication courses. These have been completely revised and updated for the Eleventh Edition. "Ethics in Interpersonal Communication" boxes expose students to the ethical issues they will face in their day-to-day lives. Each box ends with "What Would You Do?" questions that ask students to think about how they would respond to a given situation. Strong coverage of interpersonal communication in the workplace responds to the growing concern students have for insights into interpersonal communication in the business world, giving students practical, valuable information that will prepare them to be successful in their careers. Discussions of the effects of technology help students understand the substantial effects new technologies have on how we communicate interpersonally. Superior, thoroughly integrated cultural diversity coverage gives students critical information they need to communicate successfully in today's global society. "Self-Tests," interspersed throughout each chapter, are short quizzes that ask students to analyze themselves-their beliefs or thoughts-on a variety of interpersonal issues. These interactive quizzes personalize the material for students, making it relevant to their lives and further engaging them in the text. "InterMedia" boxes (1 per chapter) discuss the connections between media and interpersonal communication to make students aware of the ways in which media influence interpersonal interactions. "Understanding Interpersonal Skills" boxes present the major skills throughout the text, making these skills easier to assimilate and integrate into one's own communication behavior. "ViewPoint" photo captions make every interior photo a truly integrated and pedagogically sound part of the text by presenting a substantive issue to stimulate class discussion and to provide insight into the ways in which interpersonal communication works.