Providing students with a solid conceptual foundation in public administration, the second edition of Shafritz and Russell's contains the latest information on trends in the discipline. The text presents unique chapter-opening vignettes and a boxed reading program with real-life excerpts and quotes that reinforce the narrative and make the text even livelier. The authors address the important issues in public administration in a witty writing style that captivates students and encourages them to think critically about the nature of public administration today. Features and Benefits NEW! Annotated bibliographies and related web sites at the end of each chapter. NEW! Sections on organization development (in the Organization Behavior chapter) and lying about sex (in the Ethics chapter). EXPANDED! Coverage of government regulation (Ch. 1). EXPANDED! Discussion of the nonprofit sector (Ch. 3). A readable and humorous text that receives high ratings from students. Each chapter begins with a vignette or "Keynote" presented in a storytelling format. These "Keynotes" are mini case studies that are often referred to in the chapter, thus reinforcing the overall themes or lessons of the "stories". Chapters typically deal with historical and theoretical developments and then explain how relevant concepts and practices are applied in the varying levels of government and in varying cultures. Hundreds of boxed quotes from public administrators, charts, graphs, and photos give the text a student friendly and engaging design.