Part I: INTRODUCTION. 1. Innovative Management for a Changing World. Part II: THE ENVIRONMENT. 2. The Environment and Corporate Culture. 3. Managing in a Global Environment. 4. Managing Ethics and Social Responsibility. Part III: PLANNING. 5. Managerial Planning and Goal Setting. 6. Managerial Decision Making. Part IV: ORGANIZING. 7. Designing Adaptive Organizations. 8. Managing Change and Innovation. 9. Managing Human Resources and Diversity. Part V: CONTROLLING. 10: Managing Quality and Performance. Part VI: LEADING. 11. Understanding Individual Behavior. 12. Leadership. 13. Motivating Employees. 14. Managing Communication. 15. Leading Teams. Appendix A: Managing Small Business Start-Ups. Appendix B: Continuing Case.