This book is for anyone wanting to improve their communication skills and knowledge of how communication works in organizations. It provides guidance on telephoning and text messaging, interviewing, meetings, giving presentations, speaking in public, letter and report writing, emailing and netiquette, visual and non-verbal communication. There are plenty of activities and exercises throughout so that readers can check their progress. The fourth edition of this best-selling book has been revised to bring it fully up-to-date, taking into account the latest developments in communication and technology. It also includes new material on the ways in which human interactions can be improved by an awareness of different social psychology approaches.