The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-271 exam (the operating system exam for desktop support technicians), when combined with the 70-272 (the application exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. This Exam Cram 2 bundle gives readers the essential information they need to know to pass these exams, focusing on exactly what they need to know. These books can be used as sole study guides for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training. Are you studying for the 70-271 or 70-272 Microsoft Certified Desktop Support Technician (MCDST) certification exams and need a little extra help? This Exam Cram 2 bundle features study guides on supporting users, troubleshooting a Windows XP operating system and troubleshooting desktop applications on a Windows XP operating system. Both books focus on exactly what you need to know to pass the exams and are ideal supplements to classes and other training materials. Already know Windows XP and simply need to practice before the exams? This Exam Cram 2 bundle will also work for you. Over 400 practice questions with detailed answer keys are included on a CD-ROM. "Cram Sheet" tear cards are also included for last-minute reviews of key facts. These study guides are perfect for the soon-to-be certified or for the already-certified who need a solid reference book.