Created through a "student-tested, faculty-approved" review process with input from more than 150 students and instructors, OM, Second Edition, provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management. This engaging and accessible text combines balanced coverage of manufacturing and service operations with a full suite of proven learning tools in a convenient and affordable package. Perfect for today's diverse learners, OM, Second Edition, includes integrated student resources such as flashcards, cases, data sets, games, and quizzes, as well as tools to make course management easier, including a robust Instructor's Manual, ExamView® application, videos, and solutions. In addition to covering essential principles of operations management, OM, Second Edition, contains updated examples featuring companies your students will know from the news, making the material both timely and personally relevant while exploring the real-world applications of key concepts. The current edition also includes new/additional videos for every chapter, new case studies, and additional end-of-chapter problems, with still more new material available on the Premium Website. Five additional chapters are available on the website for instructors who want to go further into the quantitative aspects of operations management.