Help students differentiate themselves in a competitive marketplace with "Supervision: Concepts and Practice of Management, 12/e, International Edition". A blend of traditional management concepts and emerging insights, the text draws from the author's firsthand business experience to deliver the leadership skills hiring managers want, but rarely find, in new recruits. This comprehensive single source for supervisory management expertise addresses the most critical challenges in business today, including globalization, economic turbulence, transitional and temporary workers, virtual employees, technology, outsourcing, downsizing, and much more. Hands-on and practical, "Supervision: Concepts and Practice of Management, 12/e, International Edition" complements chapter readings with skill-building techniques and captivating video cases from well-known organizations, which let students experience supervisory roles themselves. Special attention to diversity and ethics also helps students develop a better sense of life beyond the classroom, and enhances the text's thorough coverage of communication, decision-making, conflict resolution, and other essential supervisory skills.